March 20, 2020

Dear Customers,

During this constantly shifting COVID-19 situation, we wanted to reach out and let you know what Watertown Municipal Utilities is doing during this time to keep operations as normal as possible. We know this is a difficult time and we are committed to continuing to provide electricity, water and natural gas during this time of uncertainty.

While this situation is continually evolving, Watertown Municipal Utilities wants you to know that you have our commitment to continue to provide you with services. We do not anticipate there being any disruption to your services. The Watertown Municipal Utilities office will be following the recommendations of the CDC and other government agencies.  As of now, the following changes are outlined below.

  • We will continue to take calls from customers and respond to outages, gas smells and water main breaks. We will provide services reliably and safely.
  • We will close our lobby and service department to the general public, beginning Monday at 8:00 am, March 23, 2020 until further notice. The drive-up window will remain open from 8:00 a.m. – 5:00 p.m.
  • The drive up drop box will be available outside of normal business hours. The payment drop boxes, located on the south side of the Utilities building and at City Hall, will be checked daily.
  • Customers have other options for payment and are encouraged to set up automatic payments or make payments using our credit card payment vendor, Payment Service Network (PSN) *. To reach PSN, go to or call them at 1-877-885-7968.

As an essential service provider, Watertown Municipal Utilities plans to take the steps necessary to help reduce the spread of COVID-19. Customers are encouraged to contact us at (605) 882-6233 with any additional service needs, questions or concerns.

Be well,

Steve Lehner

General Manager

*Please note:  Payments made using PSN incur a $2.95 fee for every $300 in charges.