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COVID-19

COVID-19

May 19, 2020

Watertown Municipal Utilities will reopen its lobby and service department to the public on Tuesday, May 19, 2020 at 8:00 a.m.

As we reopen our building to the public, the safety of our customers and employees continues to be our top priority and we ask for the public’s cooperation as follows:

  • Practice social distancing, maintaining a 6-foot separation from other customers and our employees
  • Avoid entering the building if you have a cough or fever or you have recently come in contact with someone who is sick

We offer many services by telephone and encourage customers to call us first at 605-882-6233 before coming to our office.

We also offer a variety of options to pay your bill that do not require you to come into our office building, including:

  • Payment drop boxes, located on the south side of the Utilities’ building and at City Hall
  • Mail
  • Bank draft
  • Credit card *

If a customer needs help paying their utility bill during this COVID -19 situation, please contact our office at 882-6233 to setup a payment arrangement.

We want to thank our customers and our employees for their continued efforts to keep us all safe during this unprecedented time.

* Please note:  Credit card payments may be made through our credit card payment vendor, Payment Service Network (PSN), at www.paymentservicenetwork.com or 1-877-855-7968.  Payments made using PSN incur a $2.95 fee for every $300 in charges.